FAQs | Mysite

How far in advance should I order?

As soon as you can! The earlier you book with us, the higher the likelihood that your dates will be available.
How do you come up with your pricing?

This is an honest question and we are happy to answer it! We are not a basic service cake supplier that gives you minimal effort and outcome. When you book with us, you are not only getting high-quality, elegant desserts that taste delicious but also an exceptional service and memorable experience. We make every effort to bring the vision in your head to life in a way that exceeds your expectation. We also use high-quality ingredients such as organic flours, free range eggs, and grass fed butter.
How do I place an order?

Please visit our Process page for information on how to order and our timeline.
Do you offer dietary restrictions?

We are able to accommodate gluten free clients, however, our items are made in a facility that also produces products that contain gluten. We offer dairy free selections but not all items can be made dairy free.
Do you offer cake tastings?

Once a quarter, we offer cake tasting boxes for pickup. Please visit our "Tastings" page for more details.
Do you deliver?

We personally delivery and set up each of our cakes! Pricing of delivery is based upon distance from our Southern Pines kitchen.
I have a lot of guests but don't want a huge cake. What do I do?

We understand that not every event aesthetic involves a three to four tier cake! We offer kitchen cakes that can be purchased in addition to our wedding cakes.
I don't want (just) cake for my event. Help!

In addition to cake, we offer decorated sugar cookies, cupcakes, and macarons. If you are interested in a dessert bar, contact us and we can go over our other options!
How many people do your cakes serve?

Our cakes are sized based upon cutting in a grid pattern instead of wedges. Most caterers will naturally slice your cakes in this way but we will double check! Our standard tiers are taller than average so they can be cut in half horizontally before slicing individually, which allows for more servings per tier. Below are a few examples of how many people our cakes can serve. 6" & 8" - 70 servings 7" & 9" - 85 servings 6", 8" & 10" - 140 servings
What payment methods do you accept?

We accept all major credit cards.
What is your cancellation policy?

We understand things can happen. Please refer to the Terms & Conditions or the cancellation policy in your contract to determine if you are eligible for a partial or full refund. The booking deposits are non-refundable.
Do you ship cakes?

We are unable to ship full sized cakes but upon request, a custom selected cake tasting box can be shipped to your address.

If you are looking for answers to questions that are not listed above, please feel free to reach out to us!